Healthcare.com

Healthcare.com were faced with an industry-wide problem as they struggled to add soul and meaning to the process of buying insurance.

As insurance firms across the globe lack personability, customers feel as if their buying from a machine. Healthcare.com needed real human high-touch elements to ensure customers felt they were getting a relatable experience.

To communicate this we utilised a range of family-focused photography, showcasing Healthcare.com as the reliable insurance provider to guide you through your insurance decision-making.

Rather than a corporate company directing customers to the more expensive insurance options, the range of photography appealed to the wider global audience, painting the brand as a partner in finding the right insurance.

A key component of this rebrand was to ensure that Healthcare.com’s audience was able to see themselves in the branding.

Providing a human element to the new identity was essential to ensure customers could relate to the people they saw in the photographs and illustrations, as well as trust the people they were buying insurance from.

Trust is key when it comes to purchasing insurance for yourself and your loved ones, so we designed playful illustrations that reflected the human foundation Healthcare.com was built upon.

To meet their promise of providing the right personal insurance for their entire target market, the branding also had to account for the diversity of their audience.

To connect with all customers, we included people from a range of different backgrounds and demographics in the photography.

The illustrations we created and utilised across all brand touchpoints linked with the key pillar of diversity within the brand, helping to ensure that audiences choose Healthcare.com over competitors.

The partnership between us helped to facilitate collaboration between Healthcare.com and their core audience: people in America that need healthcare insurance.

We helped to support regular brand and sales communications through our partnership with Healthcare.com, creating reusable email and social media templates for the marketing team.

This relieved some of the pressure and allowed the brand to work on customer relationships without the burden of creating assets in-house.

Rather than overcomplicating their new identity, we kept things simple to appeal to their wide and varied target audience. This led us to create a “H” logo that flows and links to the “Healthcare Hug” that wraps around each customer to guide them through their insurance journey.

We also included lines that curve around shapes and subjects of images to emphasise that Healthcare.com is an extension of each and every customer.

Healthcare.com aimed to create a bridge between themselves and their customers, creating a more personable purchasing experience.

The human foundation of the new identity served as a platform and the website created a pathway for communication.

We helped to emphasise this by developing a website design that was functional and user-friendly, meaning customers could easily access the information they needed and request a quote.

This ensured that website visitors received the wraparound service from Healthcare.com as the brand now offered an accessible platform to bridge the gap between the customer and insurance provider.